At Thermotec Roofing Systems Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
1. Who We Are
Thermotec Roofing Systems Ltd is the “Data Controller” of your personal data.
Company Name: Thermotec Roofing Systems Ltd
Company Number: 07492156
Registered Office: 107 Cleethorpe Road, Grimsby, North East Lincolnshire, DN31 3ER
Email: info@thermotecroofingsystems.com
Phone: 0800 488 0579
2. The Data We Collect
We collect information through your use of our website and when you contact us. This includes:
Identity & Contact Data: Name, email address, phone number, and property address (provided via contact/quote forms).
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services (tracked via Google Analytics).
Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Data & Our Legal Basis
Under GDPR, we must have a “Lawful Basis” for processing your data:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
| To provide a quote or fulfill a contract | Identity, Contact | Performance of a Contract |
| To monitor website performance (Google Analytics) | Technical, Usage | Consent (via Cookie Banner) |
| To deliver relevant website content and ads (Meta Pixel / Google Ads) | Technical, Usage | Consent (via Cookie Banner) |
| To respond to inquiries/customer service | Identity, Contact | Legitimate Interests (to grow our business) |
4. Digital Marketing & Tracking Tools
We use several third-party tools to improve your experience and show you relevant offers. These tools use cookies and similar technologies.
Google Analytics (GA4)
We use GA4 to understand how visitors interact with our site. This helps us see which pages are popular and where we can improve. Your IP address is anonymised by default in GA4.
Data shared: Device info, browser info, and site behavior.
Google Tag Manager (GTM)
We use GTM to manage and deploy marketing tags (snippets of code) on our website. While GTM itself does not store cookies, it triggers other scripts (like Analytics or Pixels) that do.
Meta Pixel (formerly Facebook Pixel)
We use the Meta Pixel to measure the effectiveness of our advertising by understanding the actions people take on our website. This allows us to “retarget” you with relevant ads on Facebook and Instagram.
Joint Controllership: We and Meta are joint controllers for the collection and transmission of this data.
Google Ads (Remarketing & Conversion Tracking)
We use Google Ads to reach people who have previously visited our site. If you have consented, Google will use cookies to show you our ads across the Google Display Network and Search based on your past visits.
5. Cookies
Cookies are small files stored on your device. We use:
Essential Cookies: Required for the site to function.
Analytical Cookies: Help us count visitors and see how they move around the site.
Marketing Cookies: Used to track visitors across websites to display relevant ads.
How to manage cookies: You can change your preferences at any time via our Cookie Banner or by adjusting your browser settings.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax/contract purposes).
7. International Data Transfers
Some of our partners (Google, Meta) are based outside the UK/EEA (specifically the US). We ensure these transfers are lawful by relying on the UK Extension to the EU-U.S. Data Privacy Framework or Standard Contractual Clauses (SCCs) to ensure your data receives the same level of protection as it does in the UK.
8. Your Legal Rights
Under the UK GDPR, you have the right to:
Access your data (Request a copy).
Rectify incorrect data.
Erase your data (“Right to be forgotten”).
Object to or Restrict processing.
Data Portability (Move your data).
Withdraw Consent at any time where we rely on consent (e.g., for cookies).
To exercise these rights, please contact us at info@thermotecroofingsystems.com.